Shippingpolicy

Shipping Policy

1. Shipping & Delivery
We strive to deliver your orders in a timely manner. Orders are processed within 1-3 business days and shipped as per the selected delivery option at checkout. Delivery times may vary based on location, shipping carrier, and external factors.

2. Free Shipping 
Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping may be available for eligible orders as per our promotional offers.

3.  International Shipping
International shipping options are available for select destinations. International shipping costs, duties, and taxes are the responsibility of the customer.

4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided tracking link.

5. Shipping Delays
Delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or logistical issues. We are not responsible for delays caused by external factors but will do our best to assist you in tracking your package.

6. Address & Delivery Issues
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [hello@kotsonmattress.com] within 48 hours of delivery. We will assist in filing a claim with the shipping carrier and resolving the issue.

8. Returns & Exchanges
Not Applicable

9. Contact Us
For any shipping-related inquiries, please reach out to our support team at [hello@kotsonmattress.com] or [+ 91 8009 8009 36].